SDR Coaching
Giving feedback on listening rather than script compliance
Use specific call moments to coach follow-up questions, accurate summaries and responses to a prospect's answer.
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SDR Coaching
SDR Coaching
Measuring whether coaching changes conversation quality
Define a coached behaviour, compare suitable conversations before and after, and report change without overstating causation.
SDR Coaching
Reviewing a sales conversation against its objective
Review an SDR conversation against its original purpose, inspect turning points and choose one coaching action.
SDR Coaching
SDR coaching
Coach SDR conversations through one observable focus, specific feedback, careful use of examples and a later review.
SDR Coaching
Using call examples without exposing private customer details
Choose and prepare sales-call examples for coaching while checking recording authority, privacy, identification risk and access.